Hotliner is the app we use to allow our Guests to text or call a single number that reaches anyone in the department who needs to see it in order to respond in a timely manner.

Our Guest Department Hotliner collects all messages and receives all commands in the hidden Slack channel #guests-hotliner-global

Please inform a Guest Department Head or Manager if you need to be added to this channel or need any help with it.

User Guide:

https://hotliner.me/docs/hotliner-for-slack-user-guide/