DH On-Call

The DH on-call supervises department operations and is available as an escalation point of contact for the staff on-duty.

Booth

Indie Arcade booth staff assist attendees with general helpdesk questions, as well as managing tournament sign-ups and tracking tool loans to exhibitors. They also have access to the department’s slack via the booth laptop to handle escalation of maintenance requests, food orders, etc.

Creator Support

Creator Support team members work to provide support for our exhibitors and contractors at the event. This includes:

• General Support: Answer questions regarding registration, hotels, layout, scheduling, etc., and liaising with the correct MAGFest department or escalating to the DH on-call when needed.
• Load-in assistance: Assisting exhibitors with load-in and/or coordinating with MAGFest logistics re: trucks, loading dock access, etc.
• Maintenance: Make occasional rounds through the Indie Arcade to make sure all games are safe and operational. If a game is off/malfunctioning, attempt basic troubleshooting (e.g. power cycling) or follow provided troubleshooting instructions and, if needed, notify the staff member at the booth to contact the game creator (if a curated exhibitor) or the contractor rep (if an Indie Arcade contractor) in the MAGFest Indie Arcade slack.

A/V Support

The Indie Arcade has several projectors and a sound system for tournaments and other activities (late night Indie Arcade parties, jampod events, etc). A staff member with general A/V tech knowledge will be on shift for all events requiring use of these systems, to help with cabling, projector signal issues, and general support.

Archivist

During their shift, archivists walk around the Indie Arcade and take nice pictures of the department and individual installations for posterity, and share them to the department Google Drive folder.

Setup/Strike

All tasks related to general departmental setup/strike, including but not limited to assisting with physical load-in and load-out, running power, labeling, retrieving/returning additional materials from techops/hotels/stops, cleaning and organizing the space, etc.

Layout

The layout team clearly tapes out the department layout in Expo C and directs traffic during contractor and exhibitor load-in.