What’s the difference between a Staffer and a Volunteer?
Staffers and Volunteers both make MAGFest events happen:
- VOLUNTEER: This is what we call anyone who is volunteering with us for the first time, OR someone who is returning after a long hiatus. (Click toggle for more information)
- STAFF: MAGFest Staff are volunteers who have been certified as trusted volunteers who are capable of handling more responsibility. They generally work 30 hours for earning perks. (Click toggle for more information)
What perks do I get for volunteering?
Volunteers and Staffers both earn perks at 12 and 24 hours. Staffers are eligible for additional perks at 12 and 30 hours. Learn more about perks for Volunteers and Staffers at the following link:
Super MAGFest Perks
- Where do I go to get this stuff? (Click to expand)
- What do I do with my volunteer swag? (Click to expand)
Where do I go for help?
Here's where to find Security, Staff Operations, and Attendee Services:
- Security is located in Camellia 3-4. You can contact them by calling or texting (833) FEST-SEC (833-337-8732), #super-security-questions on Slack, or [email protected].
- For general questions, go to the Attendee Services. The Info Desk is located across from the Ballroom level escalators in the ticketing desk. This is where you can get answers to general MAGFest questions such as panel times, location directions, etc. You can message them at #super-infodesk on Slack!
- For volunteering questions please go to Staff Operations in Azalea 2. You can also contact STOPS on Slack in #super-stops or email [email protected].
Who do I call to report a problem?
If you see a safety issue, someone in need of medical assistance, or rule breaking - contact Security:
- Call 1-833-FESTSEC, radio channel number 2, or message #super-security-questions on slack!
If you see a network issue or a technical issue with a MAGFest-provided device - contact TechOps:
- Message #super-techops-requests on slack!
If you see a technical issue with a panel or music space - contact AV:
- Message #super-av-requests on slack!
If you see something wrong with the hotel - contact Hotels:
- Message #super-hotel-requests on slack!
If you aren’t sure who to ask, but still want to say something - contact STOPS:
- Radio channel number 1, or message #super-stops on slack!
Where can I eat as a volunteer?
Staff Suite: Staffers and volunteers who have completed at least one shift (and are signed up for more than 12 hours) can visit Staff Suite in room 5211 for meals and drinks.